Ordering and Shipping Information

Shipping: We ship with UPS and FedEx. We generally ship Monday – Wednesday to avoid orders sitting in a shipping warehouse over the weekend and holidays.

Cold Packs: When outdoor temperatures will be between 60° and 80°, please choose 2nd Day Air as your shipping method. When outdoor temperatures will be 81° or more, please choose Next Day Air as your shipping method. These steps are necessary so that your chocolates won’t melt. The inside of the shipping trucks can become very warm, especially when the sun is shining.

Changes/Cancellations: Once started, orders cannot be canceled or changed. In some cases, you may increase your order if necessary. Call for details.

Delivery Time/Destination: Delivery time depends on item ordered and quantity involved. You will be advised of approximate delivery date at the time of your order. Have your chocolates delivered to an address where someone will be there to receive them. They should not sit out in the heat or direct sunlight for any length of time.

Storage: The chocolates should be stored in a cool, dry place away from strong odors. Ideal temperature is 72° or less, although refrigeration should be avoided as "blooming" may occur (the appearance of white streaks or spots caused by temperature extremes). If this occurs, chocolate is O.K. to eat - it just has an unsightly appearance.

Returns: If we make an error, call us for replacement or refund instructions. We cannot be responsible for errors made by the customer.

Labeling: We are required by New York State Law to place our name and phone number or ingredient label on the packages that are large enough to hold them. This labeling is placed very discreetly on the bottom or back of the package. This is so that the consumer with a question or complaint (not likely!) may contact us.

Personalization: Personalized Boxes, Favor Tags, and Favor Books include 2 lines of printing and a design, OR 3 lines of printing. Extra lines of printing are only $3.00 per line to put on all of the boxes.

Minimums: Personalized Boxes, Favor Books and Favor Tags have a minimum of 50. We reserve the right to refuse any order.

Color Matching: Shades may vary from those shown in photo due to differences in computer monitor settings. Order a sample if exact match is needed.

Special Requests: If you need to order something that this site doesn't address (such as a monogram or place card setup on a box), please call 1.800.924.4339 and place your order with a human who will be more flexible!

Notification: You will be notified that your order has been received by email. Please call or email us if you do not receive notification